Knowledgebase

Authentication Failed or Incorrect Username/Password error
Your Client Area Password and VPN Password is NOT THE SAME. Please login to your Client Area,...

VPN Error 720
VPN Error 720 - the connection attempt failed because your computer and the remote computer could...

VPN Error 800
I get the following error message when trying to connect:'The remote connection was not made...

VPN is connected, but no Internet. (i.e. Local Access only).
Problem description: You can log into your VPN account, but nothing seems to work - no web...

VPN is connected, but Proxy Isn't Responding
If you are seeing a “The proxy server isn’t responding” when trying to load a web page while...

Unable to connect to a VPN Server
There are can be several problems: 1) Your firewall/antivirus software blocks VPN connections....

Slow VPN Connection
# Slow performance is one of the most difficult problems to troubleshoot. There are a number of...

Not able to connect through PPTP
-Disable your Firewall or open outgoing port 1723 -Check that your Router supports VPN...