VPN Error 800

12 Mar 2015

I get the following error message when trying to connect:
'The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly. (Error 800)'

Resolution (applies to only our VPN client application):
1) Open VPN application
2) Press Properties

3) Press on "VPN" tab
4) From the dropdown list of servers select Toronto1 VPN Server. Connect to that server
5) Wait 2-3 minutes, and then disconnect
6) Go back to VPN Properties and now you can connect to any VPN server you like

7) if the resolution didn't help, please don't hesitate to open a support ticket
email: support@blacklogic.com