Submitting Support Tickets.
Please read below before opening a support ticket.
In order to assist you faster please consider providing answers to the following questions in your support ticket.
1) Your operating system ? (Windows/Mac OS X/Linux)
2) If you are using Microsoft Windows, what version? (98, XP, 2000, Vista, 7)
3) How you are connecting ? (PPTP/L2TP/SSTP)
4) Please provide any error numbers, if available.
5) What server you are connecting to ? (Please specify server addresses)
6) If you have connection problems: Are you using a home router ? Do you have a firewall ?
7) What is your login ID/vpn username?