Jun 22nd Termination of Lifetime VPN Services
IMPORTANT! Effective June 22, 2017 ALL Discounted Lifetime VPN accounts purchased through third party websites (i.e. not purchased from us directly) are converted to full Premium VPN subscriptions and recurring invoices are issued. A cancellation request can be submitted through the Customer Portal.Full price Lifetime purchases (purchased ... Read More »
Mar 31st Blacklogic VPN is now VPNLand
We are happy to announce that effective March 31st, 2015 “blacklogic.com” was renamed to “vpnland.com” Legal name, email communications, contact information, user access to the customer support portal, vpn usernames and vpn servers will remain unchanged and will be the same as before – Blacklogic. When accessing the old domain ... Read More »
Mar 12th VPN Error 800
I get the following error message when trying to connect:'The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly. (Error 800)'Resolution ... Read More »
Nov 11th Slow VPN Speeds
If your VPN is slow and shows speeds less than 1Mbps, then please download updated VPN client software for your Windows PC from the following link
Jul 11th New Setup Instructions are available
We are happy to announce new VPN setup instructions for Windows clients. Now you can simply download executable from our website, start it and the program will do all the work for you. It is more convenience and very user friendly.
Please check them here
Sep 13th VPN account no longer works
If your VPN account suddenly stopped working and/or you receive error 619 ("Unknown username/password), that means one of the following two reasons: Â 1) Credit card expired or VPN subscription was canceled by a buyer and VPN account was deleted due to non payment. Resolution - please resubscribe and pay your subscription fees Â 2) If you ... Read More »
We recently moved to a new support platform and if your old username/password for support platform isn't recognised anymore - please register here:
Jun 12th Submitting Support Tickets.
Please read below before opening a support ticket.In order to assist you faster please consider providing answers to the following questions in your support ticket. 1) Your operating system ? (Windows/Mac OS X/Linux) 2) If you are using Microsoft Windows, what version? (98, XP, 2000, Vista, 7) 3) How you are connecting ? (PPTP/L2TP/SSTP) 4) Please ... Read More »