Jul 22nd Authentication Failed or Incorrect Username/Password error

Your Client Area Password and VPN Password is NOT the same. Please login to your Client Area, then go to My Services and press on Product details. VPN Username/password will be there
MyServices username_password

Mar 31st Blacklogic VPN is now VPNLand

We are happy to announce that effective March 31st, 2015 “blacklogic.com” was renamed to “vpnland.com” Legal name, email communications, contact information, user access to the customer support portal, vpn usernames and vpn servers will remain unchanged and will be the same as before – Blacklogic. When accessing the old domain ... Read More »

Mar 12th VPN Error 800

I get the following error message when trying to connect:'The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPsec tunnel, the security parameters required for IPsec negotiation might not be configured properly. (Error 800)'Resolution ... Read More »

Nov 11th Slow VPN Speeds

If your VPN is slow and shows speeds less than 1Mbps, then please download updated VPN client software for your Windows PC from the following link
https://www.blacklogic.com/setup

Jul 11th New Setup Instructions are available

We are happy to announce new VPN setup instructions for Windows clients. Now you can simply download executable from our website, start it and the program will do all the work for you. It is more convenience and very user friendly.
Please check them here

Sep 13th VPN account no longer works

If your VPN account suddenly stopped working and/or you receive error 619 ("Unknown username/password), that means one of the following two reasons:   1) Credit card expired or VPN subscription was canceled by a buyer and VPN account was deleted due to non payment. Resolution - please resubscribe and pay your subscription fees   2) If you ... Read More »

Sep 13th Username/password or email is not recognised.

We recently moved to a new support platform and if your old username/password for support platform isn't recognised anymore - please register here:

https://www.blacklogic.com/support

 

Thank you.

 

 

Jun 12th Submitting Support Tickets.

Please read below before opening a support ticket.In order to assist you faster please consider providing answers to the following questions in your support ticket. 1) Your operating system ? (Windows/Mac OS X/Linux) 2) If you are using Microsoft Windows, what version? (98, XP, 2000, Vista, 7) 3) How you are connecting ? (PPTP/L2TP/SSTP) 4) Please ... Read More »

Jun 12th Access to Blacklogic. The website (www.blacklogic.com) is blocked.

Some countries, ISPs and some companies block our website from their networks.

In order to bypass the restrictions, please, use HTTPS instead of HTTP

Type

https://www.blacklogic.com

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